Field Guide Support

Safety or Mechanical Incident Reporting Procedure

  • MAJOR INCIDENT (if injured or causing injury)

    1.) Call 911: Seek immediate medical attention, even if you don’t think you’re badly injured. Paramedics can assess potential injuries that may not be immediately apparent.

    2.) Call the Police: File a report with the local police department (based on your location).

    • Sonoma County Sheriffs Dept: (707) 996-9495

    • California Highway Patrol (Golden Gate Division supporting Sonoma County): (707) 917-4300

    • Sonoma Valley Fire & Ambulance: (707) 996-2821

    3.) Contact Vine & Vista at: (707) 234-5551 and email at: hello@vineandvistatours.com

  • MINOR INCIDENT (Requiring Roadside or Remote Assistance)

    1.) Call Vine & Vista

    • Support: (707) 234-5551

    2.) Take photos of any mechanical or safety issues you may be experiencing. Vine & Vista will assess response to include remote repair guidance and/or roadside dispatch to your location.

Lumos Safety Helmet Pairing

  • Lost interactive connection

    1.) Setting up the connection between the e-bike and your helmet

    • View Lumos Helmet pairing instructions here.

E-Bike Manual Gear and E-Rider Mode Instructions

  • Manual Gear (“up-shift” and “down-shift”) Instructions and Best Practices

    1.) Use 1st, 2nd, and 3rd gear(s) for slow riding or on hills/inclines.

    2.) Use 1st gear AND PEDAL ASSIST only for steep climbs.

    3.) Use gears 4 though 7 when going faster or downhill.

    Please note: Vine & Vista recommends PEDAL ASSIST & THROTTLE accelerator for inclines or steep hills.

  • E-Rider Computer Mode instructions

    • Watch E-Rider Computer Mode instructions below:

Security Bike Lock Instructions & Best Practices

  • Recommend locking the back (“motor wheel”) whenever possible to either fixed bike racks or to another bike to deter theft.

    1.) Be careful to install and remove the bike lock to prevent damage to the bike frame, wheel or bending the spokes.

    2.) Be sure to keep the lock key with you whenever you are away form your e-bike. Lost keys will result in a replacement charge to your deposit.

  • FoldyLock User Guide

    • Watch the FoldyLock User Guide below: