FAQ’s

How fast can the e-bikes go?
Our Class II e-bikes can reach speeds of up to 20mph using throttle only — perfect for scenic rides through Sonoma Valley’s vineyards and backroads. They are pedal assist bikes with a throttle.

Do you offer self-guided tour suggestions?
Yes, we provide curated route suggestions from the Kenwood locations. And, we offer group adventures for those who have groups of four to six people who want to experience Sonoma and visit historic sites, explore the backroads and end at a historic winery. Just call to make those arrangements.

Do I require a reservation in advance?

Yes, all reservations require 24 hours in advance booked through the website portal. For fleet transports, 72 hours in advance.

How far can I ride on a single charge?
Battery range depends on terrain, rider weight, and assist level. Most guests enjoy 50-100 miles per charge, plenty for a full-day adventure

Can I ride in the rain or bad weather?
Light rain is fine — our e-bikes are weather-resistant. If an unexpected downpour occurs, Vine & Vista will coordinate a pickup for you and your bike. We do not rent bikes when rain, high winds, or unsafe conditions are forecasted before departure.

Are e-bikes allowed on trails?
Trail access varies by park. Riders must follow all local, state and federal park regulations and respect posted signs. Please only ride on trails that specifically allow e-bikes.

What is required?
Helmets are required while operating an e-bike and are provided with each rental. All riders must wear closed-toe shoes. Open-toed footwear, including sandals, slides and flip flops, are not permitted. Riders who do not comply will not be allowed to participate, and no refunds or credits will be provided.

What skill level does riding our e-bikes require?
Vine & Vista Tours e-bikes are designed for proficient bicycle riders 21+. If you can comfortably balance, pedal, and steer a standard bicycle, you’ll feel right at home.

Dog size requirements
For the comfort and safety of all riders, dogs must weigh no more than 100 lbs. to ride in the sidecar. Smaller dogs are just as welcome — if your furry friend is underweight for proper balance, a counterweight will be added to ensure a smooth and stable ride. We reserve the right to deny any “paw-sengers” that are not friendly or are a biting hazard as we need to be able to ensure they are securely tethered in the sidecar for their safety.

What happens before I depart? (Safety and Departure Checklist)
Before each ride, our staff completes a comprehensive safety inspection and orientation with each guest.

Can I cancel or reschedule my reservation?
Our cancellation, refund and weather policy follows the terms of our Rental Agreement:
• 72+ hours notice (in writing): Full refund.
• Within 72 hours of reservation: Store credit for the full amount paid.
• Same-day cancellations, no-shows, or cancellations after your start time: No refund or credit.

Company cancellations:
• If Vine & Vista cancels due to weather, you will receive a full refund.
• If we cancel for safety reasons (such as impairment or inability to operate safely), we reserve the right to determine whether a refund or store credit will be offered.

Store credits are non-transferable and not redeemable for cash (except as required by law).
All cancellations must be submitted in writing via email.

What if my dog or I decide not to continue after starting?
Your safety and comfort — and your dog’s — are always our priority. If you or your dog decide not to continue after the rental experience has begun, no refunds will be issued due to the reserved booking time, bike preparation, staffing, and lost rental opportunity. However, at Vine & Vista’s discretion, we may issue a credit voucher toward a future rental experience so you can return and ride another day.

What happens if there’s a dispute?
All disputes related to your rental are subject to binding arbitration in Sonoma County, California, under California law.

Route guidance
Explore the best of Sonoma Valley at your own pace with curated routes through scenic backroads, historic landmarks, and dog-friendly parks. Enjoy insider tips for picnic areas, regional parks, and local eateries that capture the authentic charm of Sonoma County.

What happens after my ride? (Post-Ride Process & Cleaning)
• Post-Ride Inspection: Upon return, our staff performs a walk-around inspection of the bike and sidecar. If any damage is found, photos or video documentation will be taken to record the incident.
• Sign-Off: Vine and Vista staff will ‘sign off’ on the return once the equipment has been inspected and cleared.
• Cleaning & Disinfection: Helmets are disinfected after every use, and bikes, sidecars, and accessories are cleaned thoroughly between rentals to ensure safety and hygiene.

Can anyone rent an e-bike or sidecar?
Riders must be proficient bicycle riders over the age of 21+ years or older and present a valid government-issued photo ID and credit card (prepaid cards are not accepted).
No children are permitted in the sidecar — it is designed for dogs only.

Can Vine and Vista terminate my ride?
Vine & Vista reserves the right to refuse or cancel rentals if a guest appears impaired, intoxicated, or unable to operate an e-bike safely.
Riding under the influence of alcohol or drugs is strictly prohibited and may violate California DUI laws.

Am I responsible for the e-bike and accessories?
Yes. Riders are fully responsible for the condition of the equipment during their rental period.
Damage or Loss: You are responsible for any damage, loss, or theft of equipment, including sidecars and accessories. A $1,000 security deposit is required to rent. Funds are automatically released once the bike(s) are returned in good condition.
Retail replacement values:
• Electric bike: $2,999.00
• Sidecar: $1,500.00
• Helmet: $129.00
• Rear basket: $100.00
• Snap-on trunk bag: $150.00

Locking: Always lock your bike when unattended using the provided FoldyLock through the back wheel. If renting multiple bikes, daisy-chain them together for added security. Suggest keep lock keyfob in the rear bag to ensure you don’t forget to turn it in.
Failure to Return: Riders have a 15-minute grace period to return bikes on time. After this window, an additional 1/2 day booking fee will be charged. Unreturned bikes may be treated as theft and reported to law enforcement.

What are the rules of the road?
E-bikes must follow all California traffic laws and local ordinances.
• Ride in the bike lanes when available.
• Yield to pedestrians and vehicles at intersections.
• Signal turns and remain visible at all times.
• Avoid riding under the influence of alcohol or drugs.
Unsafe or reckless riding may result in termination of your rental without refund.

Media & Marketing
By participating, you consent to photos or videos of your experience being used for Vine & Vista’s marketing and social media. You may opt out anytime by notifying us in writing before or after your ride.